Frequently Asked Questions

Below are the most common questions we are asked.
If you can't find the answer you are after, scroll down to our Terms and Conditions.
I can't pay right now but I want to register for a session, what do I do?
If you want to attend a session you can't pay for right now, you can send an email to creativeexchange@kickstart.org.au to let us know.  We may be able to reserve a spot for you and work out a payment method that suits your situation.
 
I can no longer attend the session I have paid for.  Can I get a refund?
We require notification in writing at least 7 days prior to the session in order to process a refund.  Email creativeexchange@kickstart.org.au with the name/s of the ticket holder/s and we can either refund or give you a credit to use against another session in the future.  Tip: You can give the ticket to a friend or sell it on, you just need to make sure you tell us who's coming if it's no longer the original ticket holder.
 
The session I want to attend is SOLD OUT!  Do you have a waiting list?
Yes, you can email creativeexchange@kickstart.org.au with the details of the event you wish to book and we will notify you in order of first-come-first-served when a spot becomes available.
 
I missed out on a session, please can you repeat it? 
We keep an eye on the popularity of each session that we run, including the number of requests to repeat a session and waiting list numbers, and will do our best to repeat any session which is particularly popular.  Make sure you tell us if you missed out. 
 
Do I have to pay online with a credit card, or can I pay cash?
If you have issues with using our online booking system to book your session, please call 0455 111 748 to arrange an alternative payment option
 
Why is the cost of my ticket more than I expected?
If you get to take something home (eg something you made), we might add a small fee to cover the cost of the materials. Also, GST (10%) is added to every ticket.
I have an awesome skill I'd like to share - could I run my own session? 
Yes! We would love to hear from you if you would like to run a Creative Exchange session of your own. For more information, please click here!
 
I'd love to volunteer. Do you need someone to help behind the scenes?
If you are interested in helping Kickstart Arts as a volunteer, please sign up for our newsletter on the volunteering page of our website.
Where will the session take place? 
All Creative Exchange sessions will take place in the Old School Room at the Kickstart Arts Centre in New Town.  If an alternative venue is planned for your session, you will be notified in an email.
Do I need to book? 
Unless the session information states a Drop In option is available, you are required to book.  Please register your attendance via our online booking system so that we know you are coming.  Alternatively you can call 0455 111 748 or email us at creativeexchange@kickstart.org.au to register your attendance.  
What time should I arrive for a session? 
Please arrive at least 5 minutes prior to the start time in order to find a parking spot/lock up your bike and make your way to the venue. Sessions will start at the advertised time.
 
Can I ask you not to put photos of me on the internet?
Yes, please tell us when you arrive that you do not want to be photographed and we will make sure that your wish is carried out.
 
Is the Kickstart Arts Centre wheelchair accessible? 
Yes, The Old School Room, Community Kitchen and Courtyard areas are all wheelchair accessible areas. If you have any concerns regarding accessibility, please give us a call on 0455 111 748 or email creativeexchange@kickstart.org.au.
 
Can I bring a child or baby to a session?
While we do not have any dedicated facilities for babies or young children, we welcome supervised young learners to participate in sessions which do not involve alcohol.  Be aware that having a baby or child in attendance with you may distract you and others from participating fully.
 
Do you run private sessions?
Yes we are able to run sessions tailored to specific groups or events. Please contact us at creativeexchange@kickstart.org.au or 0455 111 748 to discuss your needs.
Can I suggest a session for you to run?
It would be great to hear ideas from people about what they would like to see happen at Creative Exchange. Please add your suggestion to the list we have created on Facebook.  Alternatively email creativeexchange@kickstart.org.au with your suggestions.
 
Welcome to Creative Exchange at Kickstart Arts! 
We value your visit, whether it's online or at the Kickstart Arts Centre. 
 
We want to make sure there are no uncertainties or misunderstandings about what we provide, what you expect from Kickstart Arts and our Facilitators, and what we expect from you as a Visitor to our Website or as a Facilitator and/or Participant to one or more of our Sessions.
 
Please read these Terms and Conditions carefully before using the Kickstart Arts/Creative Exchange Website or signing up to any Creative Exchange Sessions.  By accessing or using our Website, and/or by booking and/or attending any Session run or organised by Creative Exchange, you agree to be bound by these Terms and Conditions.

Terms and Conditions,

Privacy Policy

 
TABLE OF CONTENTS:
 
TERMS AND CONDITiONS
1. Definitions
2. Description of Terms and Conditions
3. Amendments to Terms and Conditions
 
WEBSITE TERMS AND CONDITIONS
4. Copyright
5. Trademarks
6. Other Intellectual Property
7. Links to Other Websites
8. Emails
9. Security of Information
10. Accuracy of Information
11. Permitted Use
 
SESSION TERMS AND CONDITIONS
12. Age Limit
13. Class Attendance and Conduct
14. Cancellations and Refunds
15. Risk and Judgement
16. Disclaimer of Warranties
17. Limitation of Liability
18. Photography and Video Consent
19. Governing Law
20. General
 
PRIVACY POLICY
TERMS AND CONDITIONS
1. Definitions
“Creative Exchange” or “our”, “us”, or “we” refers to Kickstart Arts' business of arranging Sessions and other activities as branded by Kickstart Arts Inc. and promoted on the Kickstart Arts Website.  “Creative Exchange” is an ongoing project which is promoted, managed and produced solely by Kickstart Arts Inc.  
 
“our Website” refers to any websites located at the domain http://www.kickstartarts.org/
 
“Facilitator” means a person who runs a Session in the capacity as a facilitator for attending participants. These people are not necessarily trained as professional facilitators, but have passion for, and an in-depth knowledge of, the topic they are teaching about. Facilitators will often be from the local community.
 
“Session” or “Sessions” means the guidance and presentation (or presentations) provided by the Facilitator at a designated location and time.
 
“Participant” refers to the person who has registered and/or booked and/or attended a Class.
 
“Venue” means the place where the “Session” or “Sessions” are held at a designated and agreed time, with a presenting Facilitator.
 
These terms will be capitalised throughout this Agreement.
 
2. Description of Creative Exchange Terms and Conditions
(a) Creative Exchange runs affordable, fun sessions in anything and everything, within reason. We provide Participants the opportunity to learn new skills or knowledge in short and interactive introductory Sessions.  We also offer professionals, and hobbyists alike, the opportunity to share their skills by passing on their knowledge to willing Participants as Facilitators.
 
(b) Any person or Participant who decides to use our Website and/or register and/or book for a Sessions must agree to and comply with the following Terms and Conditions. This Agreement applies to both the use of this Website and the booking and/or attendance of our Sessions.
 
(c) These Terms and Conditions are in addition to any agreements, contracts or other documents that a Facilitator or Participant may enter into in connection with a Session.
 
3. Amendments to Terms and Conditions
(a) We may amend these terms at any time, and it is your responsibility to check for updates periodically.
 
(b) The amended Terms and Conditions are effective immediately from the date they are posted on our Website.
 
(c) Your continued use of our Website following an amendment will represent an agreement by you to be bound by amended Terms and Conditions.
 
(d) If you do not agree to these Terms and Conditions then you are not authorised to use our Website and/or be a Participant or Facilitator of our Sessions.  If there is anything within these Terms and Conditions that you would like to talk about, please feel free to contact us.
 
 
 
WEBSITE TERMS AND CONDITIONS
4. Copyright
(a) Copyright on our Website (including, but without limitation, text, graphics, logos, icons, videos, music, sound and links) is owned or licensed by us.
 
(b) Subject to the conditions prescribed under the Copyright Act 1968 (Cth) (and similar legislation which applies in your location), and except as expressly authorised by these Terms and Conditions, without our prior written permission you may not:
    (i) Adapt, reproduce, store, distribute, print, display, perform, publish, sell, transfer, exploit or create derivative works from any part of our Website;
   (ii) Commercialise any information, products or services obtained from any part of our Website.
However, the contents of our Website may be downloaded, printed or copied for your personal non-commercial use, or if you are a Facilitator for purposes which are necessary to our business relationship..
 
5. Trademarks
(a) Except where otherwise specified, any word or device to which is attached the TM or ® symbol is a registered trademark.
 
(b) If you use any of our trademarks in reference to our activities, products or services, you agree to include a statement attributing that trademark to Creative Exchange. You must not use any of our trademarks:
    (i) In or as the whole or part of your own trademarks;
    (ii) In connection with activities, products or services which are not ours in a manner which may be confusing, misleading or deceptive;
    (iii) In a manner that disparages us or our information, products or services (including our Website).
 
6. Other Intellectual Property
(a) All materials provided to you by us or our Facilitators or Venues, and any intellectual property belonging to or associated with Creative Exchange including any Website content, logo, text, documentation and graphics are the sole property of Creative Exchange or our Facilitators, and you agree that you will not infringe any rights in any way. This includes, but is not limited to, commercial use of the materials and distribution or the materials to other parties.
 
7. Links to other Websites
(a) Our Website may contain links to other internet sites for information purposes. Those links are provided for your convenience to provide further information. As we are not responsible for the information and material on these linked websites, we strongly advise you read the Terms and Conditions of any third-party website you visit.
 
(b) Our links to other websites should not be construed as an endorsement, approval or recommendation by us of the operators of those linked websites unless it is expressly stated.
 
8. Emails
(a) If we believe we have the legal requirement to do so, we will preserve the content of any email you send us. We may monitor your email message content for trouble-shooting or maintenance purposes, or if any form of email abuse is suspected.
 
9. Security of Information
(a) While we try to ensure that our Website is secure, we cannot guarantee the security of your personal information, nor that the website is free from viruses or similar matters.
 
(b) While we strive to protect any information sent to Creative Exchange, we do not warrant and cannot ensure the security of any information you transmit to us, and this is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of the information received.
 
10. Accuracy of Information
(a) Keeping the information on this website accurate and up to date is one of our highest priorities. However, while we try and ensure that it is accurate, reliable, timely and complete, we do not accept liability for any inaccurate, unreliable, untimely or incomplete information contained therein, or for any reliance placed on it by you.
 
11. Permitted Use
(a) You agree to use this website in line with these Terms and Conditions, and for lawful purposes. You agree to comply with all applicable laws, regulations and codes within Australia or any other jurisdiction from which you are accessing our Website. In particular, you agree that you will not:
    (i) Use our Website in a manner which causes or may cause an infringement of the rights of any other person or which violates any applicable law or regulation;
    (ii) Make any unauthorised, false or fraudulent bookings;
    (iii) Use any software or device to interfere with the operation and look of our Website, or to breach its security. We reserve the right to restrict or prohibit your access to our Website at any time and for any reason. If you violate any of these terms, your permission to use our Website shall terminate immediately without the necessity for any notice.
 
 
SESSION TERMS AND CONDITIONS
12. Age Limit
(a) For Sessions specifically targeting children, please read the Session description for the age limit of that particular Session. 
(b) For Sessions aimed at adults, some of them will attract children.  We ask that children aged 18 years and under be supervised by an accompanying adult.  If you would like your child to attend a Session unsupervised, this may be possible depending on the Session content.  You can contact us to find out whether this will be possible.
(c) If you have purchased a ticket for any Participant under the legal adult age limit, you must make sure the Session does not involve any activities limited only to those over that limit by law (for example, Wine Tasting Sessions). If you are unsure what the Session involves, contact us via email at the time of booking.
 
13. Class Attendance and Conduct
(a) Participants and Facilitators are what make up the Creative Exchange community. As a willing Participant and member of our community, you agree to follow these standard guidelines when attending a Session:
    (i) Ensure you arrive on time: the Facilitators are often on a tight schedule, and by arriving late you disrupt the other Participants and the Session. 
    (ii) Be respectful to the Facilitator, Kickstart Arts staff, and other Participants: everyone attending the Session is there to learn and have a good time. Treat others with respect and if an issue does arise, co-operation and courtesy will be the best ways to resolve it.
    (iii) Have reasonable expectations: We agree to provide you with the Session you have purchased as described on our Website. Please do not expect more than what is advertised – however if you do feel the Session was not what you expected then please contact us via email for a possible solution.
    (iv) Provide feedback where possible: we want to do the very best we can within reason, so please feel free to provide us with positive or negative feedback after the Session, either in person or in writing. If you are submitting a formal complaint, please do so in writing via email and we will do our best to resolve the situation.
    (v) Inform us of dietary, health or other requirements: if you have any requirements, please send us an email at the time of booking to let us know. While we will try our very best to work to these requirements, this may not always be possible. In these instances, we will endeavour to let you know at least a week before the Class is scheduled, and you will have the option for a full refund as long as you respond before the standard 48 hour cut-off time for refunds. In view of this, if you are booking within the relevant period, it is your responsibility to email us in advance of booking and obtain confirmation via email that we can accommodate you.
    (vi) Act responsibly: you agree to comply with all health and safety, licensing, and other rules and regulations, to ensure a safe Session for all. You also agree to follow all policies and procedures as outlined on our Website.
 
(b) For everyone’s sake, we reserve the right to refuse any Participant admission, or ask any Participant to leave if they behave in a way that violates these Terms and Conditions; that is, being disruptive or acting in a way that is likely to cause damage, nuisance, offence or injury. In the event of this occuring, we will not issue any refund to the offending party.
 
14. Cancellations & Refunds
(a) Session Cancellation:
    (i) In the rare event we have to cancel a Session, we will endeavour to give Participants as much notice as possible. We will contact all Participants via the email address they provided when tickets were purchased, and offer a refund or a credit.
    (ii) Should the Session be rescheduled, all registered Participants will automatically be eligible to transfer their ticket over to the rescheduled Session, and will be contacted by email. If a Participant does not respond, then we reserve the right to refund the ticket and give the ticket to another Participant.
    (iii) If the timing of a rescheduled Session does not suit, we will provide a full refund on the ticket. The same principle applies to any Session requiring a late change of time or location (‘late’ in this instance, is defined as 48 hours or less, before the Session was originally schedule to begin) – we will notify all participants and provide refunds where participants are unable to commit to the rescheduled Session.
 
(b) Refunds:
    (i) We understand that sometimes life just gets in the way. If you are unable to attend a Session for whatever reason, we offer a full refund if you notify us 7 days prior to the Session. If we receive your cancellation with 6 days notice or less, we will not be able to provide you with a refund, except for exceptional circumstances judged at our discretion. Tickets are not able to be transferred to a different Session within the 7 day cancellation period.
    (ii) Refunds will not be given to Participants who are a ‘no-show’ (meaning Participants who have paid, have not cancelled, and do not show up at the scheduled Session time and location). However, you are welcome to change the ticket holder’s name for that date and time only to someone else who can come along, provided you notify us via email at least one hour before the Session is scheduled to begin, and include the details of the class and the name(s) of the new ticket holders.
 
15. Risk & Judgement
(a) We have no control over who attends our Sessions, and their actions and/or behaviour during the Session.
 
(b) You must exercise your own caution and good judgement when attending a Session. Although we don’t expect for anything dangerous to happen during a Session, you must be aware that by participating, there is the possibility you may be exposed to some risks and hazards.
 
(c) As we have no involvement with the control of the Session, you agree to release us from any claims, losses, damages or liabilities of any kind that may arise, either directly or indirectly, in connection with the Session.
 
(d) Furthermore, you must understand the content of the Session is given directly by the Facilitators. We do not endorse and will not be liable for any wrong or misleading information provided by the Facilitator to Participants of the Session.
 
16. Disclaimer of Warranties
(a) Creative Exchange will offer to provide Participants with a range of unique, exciting, fun and interesting Sessions. However, the Facilitator is solely responsible for the presentation and the content of their Session. Although we hope the Session is to your satisfaction, we make no warranty that the Session that you attend will meet your expectations, satisfy any legal or curriculum requirements for accreditations or licences nor that the content will be free of error or defects.
 
(b) We do not warrant or represent that your use of materials which you may receive from our Sessions will not infringe the right of third parties.
 
17. Limitation of Liability
(a) Our total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with this Agreement, shall be limited to the total amount received by us from you in connection with the Session or Sessions giving rise to such liability.
 
(b) You attend and participate in Sessions at your own risk. We accept no responsibility for any of the following:
    (i) Costs or expenses whatsoever or howsoever arising out of or in connection with any Session or other event;
    (ii) Loss or damage to personal property;
    (iii) Personal injury in respect to any dietary, health or other special requirement of which we were not informed at the time of booking.
 
18. Photography and Video Consent
(a) We love to share what happens during Creative Exchange, so we will film, photograph or otherwise record our Sessions. By buying a ticket, you confirm the consent of you and any other Participants with you to be filmed or recorded. The recordings may be made available to the public via the website or by other means.
 
(b) You agree to allow us to use and publish a photograph and/or video which may contain an image of you in any of our publications or materials. You should be aware that by us publishing the photograph and/or video on the internet, it will be accessible to the public and other internet users and we will have limited control over its subsequent use and disclosure.
 
(c) You also acknowledge that you are not entitled to any remuneration, royalties or any other payment from us in respect of the use by us of the photographs and/or videos.
 
(d) If you are not comfortable with your image being used to promote Creative Exchange or any business or group associated with the Facilitator of the Session you attend, then please advise us, in writing, at the time of booking. If you have any issues with the way content is used after the Session, please advise us via email and we will work on a mutually agreed solution.
 
19. Governing law
This Agreement (and any further rules, policies, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of Australia (or any other jurisdiction from which you are accessing our Website), without giving effect to any principles of conflicts of law.
 
20. General
(a) We accept no liability for any failure to comply with these Terms and Conditions where such failure is due to circumstance beyond our reasonable control.
 
(b) We accept no liability for others’ failure to comply with these Terms and Conditions.
 
(c) Any waiver by us of these terms and conditions is only effective if in writing.
 
(d) If we waive any rights available to us under these Terms and Conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.
 
(e) If any one or more of these Terms and Conditions are held to be invalid, unenforceable or illegal for any reason, that term or terms will be deemed severed from these Terms and Conditions and the remaining Terms and Conditions shall nevertheless continue in full force.
 
(f) If you have any questions about this Agreement, please contact us.
 
Return to the Creative Exchange Website here at: www.kickstartarts.org/CX
By doing so, you acknowledge that you have read, understood and accept the above Terms and Condition.
We’d like to thank you for reading, and if you have any questions then please feel free to contact us..
 
PRIVACY POLICY 
Your privacy is very important to us, and we’d like to assure you that we are committed to protecting your privacy. We have developed this policy to explain how we collect, use, communicate and disclose, and make use of any personal information. Our privacy policy is as follows:
 
(a) We may collect Website visitors’ contact information (such as, but not limited to, email addresses and photos taken during classes). Unless you object, this information may be used:
    (i) To send news, information about your Session, our activities and general promotional material which we believe may be useful to you;
    (ii) To monitor who is accessing the Website or using services offered on the Website and to profile the type of people accessing the Website.
 
(b) If you provide us with any personal data relating to a third party (eg information of your spouse, friends) by sharing that with us, you have displayed that you have obtained consent from the third party to do so.
 
(c) We will only share your details within our organisation and among our employees and appointed representatives such as the Facilitator where necessary.  
 
(d) If we reasonably believe that we are required by law to disclose your personal information to a third party, whether in compliance with any applicable law or regulation or by court order or in connection with legal proceedings, we may do so.
 
(e) We will hold your personal information for as long as we need to in order to comply with our legal obligations. 
 
(f) We will endeavour to ensure that the information you provide us with is kept private and confidential, and we will only use it to provide the services you request. We will do our best to protect your personal data using appropriate technical and organisational steps, and will store it on our database within a secure network. However, we cannot absolutely guarantee the security of your personal data.
 
(g) We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
 
(h) This Website uses cookies, which enables us to monitor traffic in an effort to serve you more efficiently if you return to our Website. A cookie does not monitor you personally, but it does identify your computer. You can choose not to accept cookies, but this may prevent the website from functioning properly.
 
(i) By using our Website, you confirm that you accept this privacy policy and consent to our using your personal data as set out in this privacy policy.
 
(j) We reserve the right to change this policy at any time. However, we will not change the way we use your personal information without telling you in advance and giving you the chance to opt out of or prevent the new use of your information.
 
(k) If you have any questions about this privacy policy, or if you wish to make an inquiry regarding any personal information relating to you, which may be in our possession, you can contact us via email at reception@kickstart.org.au
 
Return to the Creative Exchange Website here at: www.kickstartarts.org/CX